Responsive, effective best-in-class customer support
All customers have 24/7 access to the Customer Success Portal and a ZenDesk ticketing system.
Have phone access to a dedicated Customer Success representative during business hours, 9 am to 6 pm EDT.
We waive the onboarding fee for those companies that have in-house teams to set up and configure your LMS. DIY Onboarding is simple when your content is ready to go and gives you control over your timelines.
Premium onboarding includes:
- Kickoff call with your dedicated Customer Success representative
- Strategy session
- Course and content audit to assess learning goals and gauge content needs.
- Set the structure for your courses on the KnowledgeLink platform.
- Set up custom branding for enterprise IDs.