Best-in-class customer success and support

Customer Success

All customers have 24/7 access to the Customer Success Portal and our support ticketing system, but our team takes your success to another level.

Our business-hour customer success representatives are available to help train your administrators and managers and design your Knowledgelink solution to best fit your needs. Simply put, we provide the industry’s best first-line administrator support so you can look good and get there faster!

Technical Support

We offer industry-best response times via our ticketing and email support system.  Our service level guarantees provide Knowledgelink administrators with the comfort of knowing that we are committed to almost perfect uptime availability, 24/7 monitoring and immediate problem resolution. Your training is critical and our team makes sure you never have to worry about the tech working when you need it most.

Flexible On-boarding

Select the On-boarding option that fits you and your budget best. With Knowledgelink, you can Do-It-Yourself or ask our team to assist you along the way.  We help you select the right configuration for your needs and business requirements. 

And if you need unique services such as Single Sign-On , we are able to offer you premium services to integrate with virtually any platform you can think of.

Premium On-boarding

Premium onboarding includes:

 

  • Kickoff call with your Customer Success representative
  • Strategy and planning session
  • Course and content audit and organization
  • Design course, office and user hierarchy
  • Set up custom branding for enterprise IDs

Knowledgelink 79 Madison Avenue, 2nd Floor New York, New York 10016 Tel: 212.792.5800 | Fax: 212.792.5810

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