Responsive, effective best-in-class customer support

Standard Support

All customers have 24/7 access to the Customer Success Portal and a ZenDesk ticketing system.

Premium Support

Have phone access to a dedicated Customer Success representative during business hours, 9 am to 6 pm EDT.

DIY Onboarding

We waive the onboarding fee for those companies that have in-house teams to set up and configure your LMS. DIY Onboarding is simple when your content is ready to go and gives you control over your timelines.

Premium Onboarding

Premium onboarding includes:

  • Kickoff call with your dedicated Customer Success representative
  • Strategy session
  • Course and content audit to assess learning goals and gauge content needs.
  • Set the structure for your courses on the KnowledgeLink platform.
  • Set up custom branding for enterprise IDs.

Edulence 79 Madison Avenue, 2nd Floor New York, New York 10016 Tel: 212.792.5800 | Fax: 212.792.5810

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